Refund Policy

RETURNS

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We have a 30-day return policy for damaged or incorrect orders only, which means you have 30 days after receiving your item to request a return. Damaged merchandise must be reported within 1 day of delivery.

To start a return, you can contact us at returns@stevensimonbooks.com. Please note that returns will need to be sent to the following address:
909 W Euclid Ave, PO Box 1604, Arlington Heights, IL, 60005, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at returns@stevensimonbooks.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

We do not offer exchanges unless the incorrect item was shipped.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.